Terms of Purchase for Jamesaveay

Welcome to Jamesaveay. These Terms of Purchase govern your purchase of products (including charms, rings, necklaces, and more) from our website (jamesaveay.com). By placing an order with us, you agree to be bound by these terms.

1. Order Placement and Confirmation

  • To place an order, you must provide accurate and complete information, including shipping details, payment information, and contact details (e.g., email address for order updates).
  • Upon submitting your order, you will receive an automated confirmation email acknowledging receipt of your order. This does not constitute acceptance of your order. We reserve the right to accept or reject your order at our discretion (e.g., due to product unavailability, pricing errors, or invalid information).
  • A binding contract between you and Jamesaveay will be formed only when we send a dispatch confirmation email, indicating that your order has been shipped.

2. Pricing and Payment

  • All product prices are displayed in USD (United States Dollars) and include applicable taxes, unless otherwise stated. Shipping costs will be added to your order total and displayed during checkout.
  • We reserve the right to adjust prices at any time, but such changes will not affect orders for which a dispatch confirmation has already been sent.
  • Payment must be made in full at the time of order placement using one of our accepted payment methods (e.g., credit/debit cards, PayPal). We do not store full payment details on our servers; payments are processed securely through third-party payment providers.
  • If payment is declined or fails to process, your order will not be fulfilled until successful payment is received.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed and shipped within 1–3 business days of order placement, excluding weekends and holidays.
  • Delivery Time: Once shipped, delivery is estimated to take 6–12 business days for all destinations, both domestic and international. This timeframe is an estimate and may be affected by factors beyond our control (e.g., customs delays, postal service disruptions).
  • Shipping Methods: We use standard shipping services for all orders. Expedited or 加急配送 options are not currently available.
  • Tracking: A tracking number will be provided in your dispatch confirmation email, allowing you to monitor the progress of your delivery.
  • Risk of Loss: Title and risk of loss for products pass to you upon delivery. We are not responsible for lost, stolen, or damaged items once they have been delivered to the shipping address provided.

4. Returns and Refunds

  • Return Period: You may return unused, undamaged, and unaltered products (in their original packaging) for a refund within 60 days of the delivery date. Customized or personalized items are not eligible for return unless they are defective.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the item, including the return address. You are responsible for return shipping costs, unless the return is due to a defective product or an error on our part.
  • Refund Processing: Once we receive and inspect the returned item (to confirm it meets our return criteria), we will process your refund within 5–10 business days. Refunds will be issued in USD to the original payment method used for the order. Please note that your bank or payment provider may take additional time to process the refund to your account.
  • Non-Refundable Items: We do not offer refunds for shipping costs (unless the return is due to our error) or for products that do not meet the return criteria (e.g., used, damaged, or missing original packaging).

5. Product Availability

  • All products are subject to availability. In the event that a product you have ordered is unavailable, we will notify you via email as soon as possible and offer a full refund or, if applicable, a replacement product of equal value.

6. Limitation of Liability

  • Jamesaveay shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products, including but not limited to delays in delivery, loss of profits, or inconvenience, except where such liability is mandatory under applicable law.
  • Our total liability to you for any claim related to your order shall not exceed the total amount paid for the products in question.

7. Changes to These Terms

We may update these Terms of Purchase from time to time. The latest version will be posted on our website, with the “Last Updated” date revised accordingly. Your continued use of our website or placement of orders after such changes constitutes acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at:

[email protected]