Refund Policy for Jamesaveay
At Jamesaveay, we want you to be completely satisfied with your purchase of our charms, rings, necklaces, and other jewelry. This Refund Policy outlines the terms and conditions for requesting a refund, ensuring a transparent and straightforward process for our customers.
1. Eligibility for Refunds
- Return Period: You may request a refund if you are not satisfied with your purchase, provided the item is returned within 60 days of the delivery date.
- Condition of Items: To be eligible for a refund, the item must be unused, undamaged, and in its original packaging, with all tags and accessories intact. Customized or personalized items are not eligible for a refund unless they are defective or damaged upon arrival due to our error.
- Proof of Purchase: A valid order number or receipt is required to process any refund request.
2. How to Request a Refund
- To initiate a refund, please contact our customer service team at [email protected] with your order number, a description of the item, and the reason for your refund request.
- Our team will review your request and provide instructions for returning the item, including the return shipping address. You are responsible for covering the return shipping costs, unless the refund is due to a defective item, incorrect shipment, or an error on our part (in which case we will reimburse reasonable return shipping fees).
3. Refund Processing
- Once we receive and inspect the returned item (to confirm it meets our eligibility criteria), we will process your refund within 5–10 business days.
- All refunds are issued in USD (United States Dollars) to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment platforms accepted at checkout.
- Please note that your bank or payment provider may take additional time to process the refund and reflect it in your account. This timeline is beyond our control, but we will provide confirmation once the refund has been issued.
4. Non-Refundable Items and Exceptions
- The following are not eligible for a refund:
- Items returned after the 60-day window.
- Items that have been used, altered, damaged (due to customer misuse), or returned without original packaging.
- Customized or personalized items (unless defective or damaged due to our error).
- Shipping costs, unless the return is a result of our mistake (e.g., wrong item shipped, defective product).
5. Cancellations
- If you wish to cancel an order before it has been shipped, please contact us immediately at [email protected]. If the order has not yet been processed, we will issue a full refund. If the order has already been shipped, you will need to follow the return and refund process outlined above.
6. Contact Us
If you have any questions or need assistance with a refund, please reach out to our customer service team at: